Erin D. Lilly 
design - research - content strategy
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experience
college settlement camps  |  horsham, pennsylvania (remote)
user experience research consultant  |  july 2020 - september 2020
- Evaluated the organization’s websites, comparing the layout against usability best practices in order to make recommendations for a more user-friendly and intuitive design.
michigan state university extension  |  grand rapids, mi (remote)
4-h club coordinator - americorps  |  october 2019 - september 2020
- Interviewed local stakeholders, facilitated listening sessions and administered surveys to identify opportunities for programming.
- Engaged 500+ participants by organizing and facilitating events about design thinking, science, engineering and service learning.
detroit public television  |  wixom, mi
user experience design and communication consultant  |  january - april 2018
user experience design intern  |  september - december 2017
- Supported a redesign project for multiple websites, through heuristic and behavioral data analysis, site maps, wireframes and mockups.
- Organized a visual identity package to represent the station.
- Coordinated the production of the station’s magazine across various teams, creating content, feedback and edits.
edward brothers malloy  |  ann arbor, mi
user experience research consultant  |  august - december 2016
- Synthesized the personal accounts of employees to identify weak points in information sharing through contextual inquiry and affinity diagramming.
- Composed a plan to improve production with a heavy focus on education and cross-departmental communication.
michigan legal help  |  ann arbor, mi
user experience research consultant  |  august - december 2016
- Analyzed the organization’s website through interaction mapping, heuristic and competitive analysis.
- Coordinated and executed interviews, surveys and usability tests with stakeholders and users to measure behavior and satisfaction.
sojourner truth institute  |  ann arbor, mi
user experience research consultant  |  august - december 2016
- Composed a plan for the organization through a needs assessment, comparative review and cost-benefit analysis, providing recommendations for a new outreach platform.
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skills
research
surveys, interviews, usability testing, heuristic analysis, contextual inquiry, comparative analysis, affinity diagramming
design
copywriting, visual identity, interaction mapping, wireframes, mockups, digital | print production
tools
qualtrics, indesign, illustrator, photoshop, html | css
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education
university of michigan
ms in information
december 2017
aquinas college
ba in English, cum laude
may 2013
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